Shipping Policy

Thank you for shopping with colordreaming. We are committed to processing your order as quickly as possible and delivering your items safely to your address.

1. Order Processing

After you place an order, our system will begin processing it as soon as possible. Please make sure that you choose the correct product, size, color, quantity, and shipping address before completing your purchase.

Once an order has entered the processing stage, we may not be able to change or cancel it. Orders that have already been packed or shipped cannot be cancelled or modified.

2. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to check the delivery status of your package.

Shipping fees may vary depending on the package weight, shipping method, and delivery destination.

3. Shipping Fees

Standard Shipping: $6.99

Free Standard Shipping: Available for orders over $79

VIP Shipping: $12.99

Please note that shipping fees do not include customs duties, import taxes, or other fees charged by the destination country.

4. Estimated Delivery Time

Estimated delivery times may vary depending on your location, customs clearance, carrier processing, and local delivery conditions.

• Europe: 7–15 business days
• Asia: 7–13 business days
• Africa: 8–18 business days
• Americas: 6–13 business days
• Oceania: 8–18 business days

Carrier: China Post or other available logistics partners depending on the destination and shipping method.

The delivery times above are estimates only. Delays may occur due to customs inspection, carrier delays, holidays, weather conditions, incorrect addresses, or other circumstances beyond our control.

5. Tracking Your Order

After your package has been shipped, it is the recipient’s responsibility to track the order and follow up with the local post office, customs office, or courier company when necessary.

If a package is returned to the sender, delivery fails, or the package cannot be delivered because the recipient did not respond to customs or courier requests, we may not be able to provide a refund or free replacement. In such cases, the customer may need to place a new order.

6. Delivery

Your order may be delivered by your local post office or a local courier company. In many regions, packages are delivered together with regular mail.

If you are not available at the time of delivery, the local post office or courier may leave a notice with instructions on how and where to collect your package.

Please make sure your shipping address is complete and accurate, including apartment number, street number, city, state/province, postal code, and phone number. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

7. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges once the package arrives in the destination country.

These fees are determined by the customs authorities of the destination country and are the responsibility of the recipient. colordreaming is not responsible for customs duties, import taxes, or related charges.

For more information about customs fees, please contact your local customs office.

8. Customs Regulations and Restricted Items

It is the customer’s responsibility to check whether the ordered items comply with local import rules, postal regulations, and customs restrictions in the destination country or region.

We are not responsible for packages that are delayed, rejected, confiscated, or returned due to local customs restrictions or postal regulations.

9. Overseas Transaction Fees

If your credit card or bank account uses a currency other than U.S. dollars, the final amount charged may vary depending on the exchange rate applied by your bank or card issuer.

Your bank or credit card issuer may also charge foreign transaction fees or currency conversion fees. These charges are determined by your bank and are not controlled by colordreaming.

Although prices may be displayed in your local currency for convenience, transactions may be converted and settled in U.S. dollars at checkout. Please contact your bank or credit card issuer for more details about exchange rates and international transaction fees.

10. Order Cancellation or Changes

If you need to change or cancel your order, please contact us as soon as possible after placing the order.

Because we process orders quickly, we cannot guarantee that changes or cancellations can be made. Once an order has been processed, packed, or shipped, we will not be able to make changes or cancel the order.

11. Contact Us

If you have any questions about shipping, delivery, tracking, or order changes, please contact our customer service team.

Email: colordreaming@outlook.com